2010 Business Traveller Asia-Pacific Awards
Published: 10/09/2010 - Filed under: Awards »
2010 Business Traveller Asia-Pacific Awards
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10 September 2010 – The exclusive circle of Business Traveller Asia-Pacific Travel Award winners welcomed 13 new members during the annual luncheon ceremonies at Conrad Hotel Hong Kong. The yearly awards, which are now given out for 55 categories, reflect the highest accolade Business Traveller readers bestow on travel and hospitality providers who have made their journeys seamless and productive. The Readers’ Poll, conducted and interpreted by Synovate, forms the ultimate basis for the results. This is the 19th year for the awards to be staged.
InterContinental garnered the top hotel title as Best Business Hotel Brand in the World for the first time, besides keeping the title of Best Business Hotel Brand in Europe for the second year running. Taking their place in the limelight as well were The Upper House Hong Kong as Best Boutique Hotel in Asia-Pacific, Hilton as Best Business Hotel in Hanoi, Hilton for Best Business Hotel in Osaka, Lotte for Best Business Hotel in Seoul, Pudong Shangri-La for Best Business Hotel in Shanghai and Grand Hyatt for Best Business Hotel in Taipei.
JW Marriott Phuket tied with perennial top placer Banyan Tree Phuket for Best Resort Hotel in Asia-Pacific, while Ascott Singapore bested a sister property to become Best Serviced Residence in Asia-Pacific.
On the airline front, Singapore Airlines, while no stranger to winning – it expectedly bagged Best Airline in First, Business and Economy class and Best Airline in the World and Asia-Pacific as in previous years – added to its trophy haul for Best Airline Lounge in Asia-Pacific, while Qatar Airways, which has been making headlines these past months for its future state-of-the-art fleet purchases, was named Best Middle East Airline.
In the three new categories created for the 2010 event, Virgin Atlantic was acknowledged for having the Best Premium Economy Class, The Venetian Macao for being Best Business Hotel in Macau and Singapore’s Chiangi Airport for Best Airport in Asia-Pacific in addition to its perennial title as Best Airport in the World.
And after a couple of challenging years, Bali has made a comeback, and Business Traveller readers have rewarded it as Best Leisure Destination in Asia-Pacific.
Service consistency is the feature most often cited for generating loyalty and repeat business, and hence familiar names kept the top slots among them Shangri-La (Best Business Hotel Brand in Asia-Pacific, Best Business Hotel in the World and Asia-Pacific), Holiday Inn (Best Mid-market Hotel Brand in the World and Best Mid-market Hotel Brand in Asia-Pacific), Ascott (Best Serviced Residence Brand in Asia-Pacific and Best Serviced Residence in Asia Pacific), Singapore Changi Airport (Best Airport in the World and Best Duty Free in the World) and W Hong Kong (Best New Business Hotel in Asia-Pacific).
Enduring epitomes of financial élan and efficiency, Hongkong and Singapore remained unchallenged, with Hongkong landing Best Business City in the World and Best Business City in Northeast Asia, and Singapore retaining the Best Business City in Southeast Asia crown.
NOTE TO EDITORS:
Between April and June of this year, Business Traveller Asia-Pacific sent out poll forms to its subscribers, who are some of the region’s most frequent travellers. The response rate was 14.3 percent, and the results were compiled by market research leader Synovate. The results will appear in the October 2010 issue of the magazine.
Business Traveller leads the portfolio of titles belonging to international publishing house, Panacea Publishing, with headquarter in London. Business Traveller Asia-Pacific is one of ten titles around the world, including Business Traveller China.
Since its first issue in 1982, Business Traveller Asia-Pacific has represented a valuable resource for frequent travellers, as well as serving as a platform for their concerns.
Airlines
Best Airline
1. Singapore Airlines
2. Cathay Pacific
3. Qantas
Best Asia-Pacific Airline
1. Singapore Airlines
2. Cathay Pacific
3. Thai Airways
Best European Airline

1. British Airways
2. Lufthansa
3. Virgin Atlantic
Best North American Airline
1. United Airlines
2. Air Canada
3. American Airlines
Best Middle Eastern/African Airline

1. Qatar Airways
2. Emirates
3. Etihad Airways
Best China Airline:
1. Air China
2. China Southern
3. China Eastern
Best Airline First Class:
1. Singapore Airlines
2. Cathay Pacific
3. Emirates
Best Airline Business Class
1. Singapore Airlines
2. Cathay Pacific
3. Emirates
Best Airline Premium Economy Class
1. Virgin Atlantic
2. British Airways
3. Air New Zealand
Best Airline Economy Class
1. Singapore Airlines
2. Cathay Pacific
3. Thai Airways
Best Frequent Flyer Programme
1. Cathay Pacific – Asiamiles
2. Singapore Airlines - Krisflyer
3. United Airlines – Mileage Plus
Best Airline Lounge in Asia Pacific
1. Singapore Airlines – Changi Airport
2. Cathay Pacific – HK International Airport
3. Thai Airways – Suvarnabhumi Airport
Airports
Best Airport in the World
1. Changi Airport Singapore
2. Hong Kong International Airport
3. Incheon International Airport Corporation
Best Airport in Asia Pacific
1. Changi Airport Singapore
2. Hong Kong International Airport
3. Incheon Airport
Best Airport Duty-Free in the World
1. Hong Kong
2. Changi
3. Heathrow
Cities
Best Business City in Northeast Asia

1. Hong Kong
2. Tokyo
3. Shanghai
Best Business City in Southeast Asia
1. Singapore
2. Bangkok
3. Kuala Lumpur
Best Business City in the World

1. Hong Kong
2. London
3. Singapore
Best Leisure Destination
1. Bali
2. Hong Kong
3. Bangkok
Hotels
Best Business Hotel Brand in the World
1. InterContinental
2. Grand Hyatt
3. Shangri-La
Best Business Hotel Brand in Asia Pacific
1. Shangri-La
2. Mandarin Oriental
3. Intercontinental
Best Business Hotel Brand in Europe
1. InterContinental
2. Hilton
3. Sheraton
Best Business Hotel Brand in North America
1. Hilton
2. Marriott
3. Sheraton
Best Business Hotel Brand in Middle East/Africa
1.
Jumeirah
2. InterContinental
3. Hilton
Best Mid-market Hotel Brand in the World
1. Holiday Inn
2. Novotel
3. Crowne Plaza
Best Mid-market Hotel Brand in Asia Pacific
1. Holiday Inn
2. Novotel
3. Crowne Plaza
Best Airport Hotel in Asia Pacific
1. Regal Airport
2. Crowne Plaza Changi
3. Pan Pacific Kuala Lumpur International Airport
Best New Business Hotel in Asia Pacific
1. W Hongkong
2. St Regis Singapore
3. Park Hyatt Shanghai
Best Resort Hotel in Asia Pacific

1. Banyan Tree Phuket = JW Marriot Phuket
3. Shangri-La’s Boracay Resort and Spa
Best Boutique Hotel in Asia Pacific
1.
The Upper House Hongkong
2. Lanson Place Hongkong
3. Scarlet Singapore
Best Business Hotels in….
The World
1. Shangri-La Singapore
2. Peninsula Hongkong
3. Four Seasons Hongkong
Asia Pacific
1. Shangri-La Singapore
2. Peninsula Hongkong
3. Mandarin Oriental Hongkong
Bangkok

1. Grand Hyatt
2. Mandarin Oriental
3. Shangri-La
Beijing

1. Grand Hyatt
2. The Westin Beijing Financial Street
3. Peninsula
Guangzhou

1. Garden
2. Westin
3. Shangri-La
Hanoi
1. Hilton
2. Sofitel Legend Metropole
3. Sheraton = InterContinental
Ho Chi Minh City
1. Park Hyatt
2. Sheraton
3. Caravelle
Hong Kong

1. Island Shangri-La
2. Conrad
3. Peninsula
Jakarta

1. Grand Hyatt
Shangri-La
Ritz-Carlton
Kuala Lumpur
1. Mandarin Oriental
2. Hilton
3. Shangri-La
Macau

1. Venetian
2. Grand Hyatt
3. Four Seasons
Manila

1. Makati Shangri-La
2. Peninsula
3. Mandarin Oriental
Melbourne
1. Park Hyatt
2. Grand Hyatt
3. Langham
Mumbai
1. The Taj Mahal Palace and Tower
2. The Oberoi
3. JW Marriot
New Delhi
1. The Taj Mahal
2. The Oberoi
3. Hyatt Regency
Osaka
1. Hilton
2. Ritz-Carlton
3. Hyatt Regency
Seoul
1. Lotte
2. Grand Hyatt
3. Westin Chosun
Shanghai
1. Pudong Shangri-La
2. Grand Hyatt
3. Park Hyatt
Shenzhen
1. Sheraton Shenzhen Futian
2. InterContinental
3. Futian Shangri-La
Singapore
1. Shangri-La
2. Ritz-Carlton
3. Grand Hyatt
Sydney
1. Park Hyatt
2. Shangri-La
3. InterContinental
Taipei

1. Grand Hyatt
2. Far Eastern Shangri-La
3. Westin
Tokyo
1. Park Hyatt
2. Peninsula
3. Grand Hyatt
Serviced Residences
Best Serviced Residences Brand in Asia Pacific
1. Ascott
2. Fraser
3. Oakwood
Best Serviced Residence in Asia Pacific
1. Ascott Raffles Place Singapore
2. Ascott Sathorn Bangkok
3. Ascott Kuala Lumpur
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